Ingeus Careers

The Employment Coach (EC) is an essential part of our programme to support our participants who are unemployed who have health barriers that is preventing them to go into employment. The Employment Coach will build and maintain effective rapport to support participants to find sustainable employment through face to face and remote digital platforms.

This objective of this Work and Health programme is to provide immediate support to promptly identify the type of assistance required to enable our participants to re-join the labour market in a role aligned to their transferable skill set and manage health problems to reduce their impact on work

The EC is adept at working in a fast paced, evolving and targeted environment, working effectively with multiple internal and stakeholders to coordinate the support required. They will use their exceptional planning and organisational skills to ensure that all participants are given appropriate assistance in building activity levels to enhance opportunities to employment.

Duties:

• Building effective and positive relationships with participants, working collaboratively with them to identify the support required to enable them to re-join the labour market
• Providing a predominately remote and digital support service, effectively utilising platforms such as video conferencing, Orion / iCareer, (and others) to recommend appropriate job search activities and community and industry networking opportunities
• Identifying areas for continuous improvement through creativity and flexibility
• Ensuring that participants have an up to date and professional CV and, supporting statements and covering letter, tailored appropriately for each application
• Providing job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
• Providing industry specific specialism, based on relevant sector experience, for example retail / manufacturing / contact centre
• Working in partnership with the internal Employer Services team and relevant external employment support services to immediately identify appropriate job opportunities
• Engaging with the Partnership & Integration team to provide additional support required to overcome potential barriers preventing the immediate return to work
• Supporting participants in preparing for job interviews, conducting mock interviews and assessment activity
• To conduct a diagnostics assessment with all referred clients to assess job readiness and the appropriate level of support required on the customer journey throughout time on program
• To ensure clients have access to workshop / module options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, cv writing, interview skills)
• To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly / monthly basis
• To maintain quality client records on the database so that they outline the client’s journey on the programme.

Ensuring that all required entry to the Ingeus database is accurate and compliant and documentation relating to the participant is completed and maintained in an accurate, compliant, timely and respectful manner.

Competencies & Qualifications 

• Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities
• Experience of working in a performance target driven environment, such as business to business sales or equivalent
• Demonstrates excellent communication and understand its importance in both client relationships and teamwork
• Ability to deliver services remotely using digital platforms and confident using video conference to delivery high quality participant appointments
• Sufficient experience of a specific industry sector to be leveraged as an industry specialism
• An adept communicator with the ability to persuade, influence and listen to others
• Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants
• Knowledge of the labour market, wider provision and stakeholders local to the area in which you are applying
• Excellent verbal and written communication skills
• Able to effectively network to build and maintain effective relationships internally and externally.
• High level digital literacy skills, and data accuracy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies
• Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure
• A strong commitment to personal and professional ongoing development

Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR.