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EAP Advice line Counsellor

NationalFull Time / Permanent
25,750 - 32,500 pro-rota

An exciting new opportunity has become available at Ingeus in our CiC Wellbeing division. 

Ingeus is a company founded on helping people to realise their potential. The world is changing incredibly fast, creating new opportunities for some people and leaving others behind. Ingeus helps governments and employers design and deliver services to solve the complex challenges caused by social and technological change.

We are looking for 4 EAP Advice Telephone Counsellors to join our team!

The main purpose of the role is;

  • Answering Employee Assistance Programme calls using our telephony system
  • Carrying out a telephone assessment of client needs and risk
  • Provide advice and one-off counselling support and refer to other services as appropriate
  • Adherence to professional standards and compliance with regulatory framework
  • Embracing a proactive and Solution Focused Philosophy

Some of the duties involved are:

  • Answering client calls in a timely manner
  • Responding to clients email, text or interactive chat messages
  • Referring clients to a range of other services and providing support for clients through sign posting and researching further resources
  • Ensuring that all client related activities are recorded accurately and appropriately on our systems in a timely manner, as per KPIs and professional standards
  • Ensure your Case Managers or Line Manager is aware of any risk issues which have been escalated.

This role will be subject to the following requirements:

  • • The company obtaining satisfactory references, covering the last 3 years of employment including gaps
  • • The company obtaining a satisfactory Enhanced Disclosure Certificate in respect of you from Disclosure Scotland/ the Disclosure and Barring Service in England and Wales;
  • • Your legally entitled to reside and work in the UK

Job no:
492360

Applications close:

Interested?

If so, please submit your CV. We look forward to receiving your application.

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We provide services for people, business and communities to create and improve employment, skills, health and wellbeing.

We help governments and employers design and deliver services to solve today’s challenges and improve opportunities for all.