Ingeus Careers

The Key Worker will engage, build and maintain effective rapport with their caseload of clients. The successful candidate will have a positive attitude and a passion to support every client on their caseload to reach as far as they can on their journey towards employment. 

Duties;

• To conduct a series of diagnostic assessments with all referred clients to assess job readiness and the appropriate level of support required on the customer journey
• To co-create an individual Action Plan for every client, informed by the initial diagnostic by the end of the clients first appointment
• To ensure that the Action Plan is a living document and is reviewed regularly, ensuring it outlines the coordinated support options for the client to progress towards work, offered both within Ingeus
• To take a holistic approach in supporting the client, identifying barriers such as household income concerns, health & wellbeing of the client and any care for dependents that may impact on the clients progression towards work
• To provide intensive support to all clients with job search on a one-to-one basis and in group settings dependant on the customer journey identified by the diagnostic assessment
• To conduct job search via newspapers, internet, contacting employers and cold calling
• To ensure clients have access to workshop options such as health & wellbeing, Interview Skills, Ready for Work (in-work etiquette) and Cold Calling techniques
• To support clients in preparing for work experience and other community based programmes
• To maintain quality client records on the Company database so that they outline the client’s journey on the programme and are auditable evidence of progress.