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contact centre - onboarding

West MidlandsFull Time / Permanent
£20,000 - £23,835

The Engagement Advisor (EA) will be the first point of contact with participants during the Warm Handover. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the Initial Face to Face Meeting and encourage attendance at the appointment.

 

As the Engagement Advisor, you will:

  • Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, JCP Work Coaches and other stakeholders.
  • Build and maintain effective working relationships with contacts at JCP, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
  • Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
  • Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively to ensure a warm handover with JCP.
  • Meet and exceed set targets, KPI’s and Customer Service Standards, which are centred around the following duties:
  • Working hours are on a shift basis covering hours between 8am - 6pm with occasional Saturdays required.

 

As our Engagement Advisor, you will have:

  • Able to effectively network to build and maintain effective relationships internally and externally.
  • Excellent verbal and written communication skills.
  • Knowledge of the local geography to the area in which you are applying.

 

Benefits

 

As an Ingeus employee, you will have access to a range of benefits including:

  • A flexible working environment – work from home 2 days a week
  • 25 days annual leave plus bank holidays
  • Life insurance
  • Private medical care
  • Company pension
  • Online discount shopping
  • Additional leave for personal development and community volunteering
  • The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

 

About us

Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams across the UK help people improve their employment, skills, and wellbeing. We’re purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change.

 

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

 

Please email us at restart.recruitment@ingeus.co.uk if you have any queries relating to your application.

Job no:
494573

Applications close:

Interested?

If so, please submit your CV. We look forward to receiving your application.

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At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.