Work type



Housing Advisor (Criminal Justice) - Portsmouth/Oxford/Reading/Milton Keynes

London, SouthFull Time / Permanent

Accommodation Advisors will hold the professional relationship with the Responsible Officer to enable Service Users to access and maintain settled accommodation through one-to-one and group interactions.

The role may be delivered from a custodial and/or community setting.

The role will include the development of access to all suitable settled accommodation options including PRS properties, local accredited housing providers and supported housing providers. You will also be working alongside multiple partner agencies including the local authority Housing Strategy Team and Landlord Accreditation Scheme.


  • Proactively manage a caseload of Service Users in line with the information contained within the Referral provided by the Responsible Officer.
  • Support and move Service Users in addressing their assessed needs in line with the Service delivery model.
  • Conduct an assessment with all referred Service Users to determine the appropriate level of support required to address their needs.
  • Prepare and agree individual action plans with the Service User.
  • Provide intensive support to all Service Users on a one-to-one basis and in group settings dependent on the needs identified by the assessment.
  • Bespoke casework to meet individual needs.
  • Deliver Intervention Modules (1-2-1 and Group)
  • Work with colleagues in partner agencies to achieve successful housing outcomes
  • Develop relationships with relevant providers and with Private Sector Landlords to widen the availability of appropriate accommodation options
  • Work with Support Providers to maximise opportunities for the service user group.
  • Contribute to case conferences such as MAPPA where appropriate.
  • Refer Service Users to appropriate agencies as required and liaise with those specialists in order to monitor progress made.
  • Work with Service Users of varying complexity of need and across each Complexity Level (as applicable)
  • Be Alert and responsive to behaviour, information or changes which could indicate a change in Risk of Serious Harm
  • Respond appropriately to challenging behaviour (including Unacceptable Behaviour) in order to de-escalate tension, enable Service User to manage strong feelings and to ensure their own safety and that of others.
  • Understand risk assessment as compatible with role and grading and to ensure appropriate consideration of risk when placing service users into employment or mainstream provision.
  • Achieve outcomes in accordance with contractual KPIs and the Performance Management Framework.
  • Contribute to the continuous improvement of the Accommodation service.
  • Use digital technology with Service Users
  • Use digital systems to complete, maintain and review Service User’s Action Plans, record all activity and share information appropriately with the Customer.
  • Ensure that the Health and Safety needs of individuals and groups are appropriately met.
  • Understand and follow policies and procedures appropriate to both the Ingeus and to the probation sector.
  • Undertake any other duties as required.

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At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.