Work type



Support Worker

North EastFull Time / Permanent
Position Description

An exciting opportunity to join our Justice team!

The Support Worker will be responsible for:

  • Establishing and maintaining a positive and ongoing supportive relationship with a caseload of participants.
  • Addressing barriers to engagement and progression
  • Supporting individuals into accessing activities and opportunities through effective coaching and mentoring.
  • Being an integral part of the intervention team, securing opportunities for participants, engaging them and the local community and encouraging Peer Mentor support


  • Effectively engage with participants and develop trust-based, positive relationships to provide an appropriate level of support.
  • Signpost individuals to relevant activities, partner agencies and peer mentors.
  • Apply a mix of assessment, holistic support, challenge and mentoring techniques to the relationship and support provided to the participant
  • Strike an effective balance between nurturing participants and positively challenging self-limiting beliefs and behaviours
  • Support participants in actively addressing barriers to engagement, setting clear goals, short and medium-term actions consistent with accessing and attend interventions at the earliest possibility
  • Ensure participants remain actively involved and engaged, reflecting each individual varied level of need, readiness to progress and their current status and circumstances
  • Regularly review progress and challenges with each participant
  • Support participant progression through a menu of available activities and support interventions in order to progress
  • Maintain flexible, regular, relevant and meaningful contact with each participant, using means ranging from face-to-face, telephone, email, text or other appropriate means
  • Develop and maintain effective working relationships with partners in order to provide effective holistic support, challenge and mentoring
  • Develop effective working relationships with colleagues and lead professionals within partner agencies
  • Perform active three-way case conferencing with partner agency and participants.
  • Provide written and verbal updates to partner agencies as required and participate in joint working e.g. case conferences where relevant
  • Communicate regularly and effectively with the partner agency to deliver a joined-up offer
  • Communicate with the partner agency and other relevant partners to explore and access existing support to address the identified support needs of individuals
  • Maintain an up to date record of individual action planning and support provided
  • Record and report on all required monitoring information as required by HMPPS CFO
  • Promote a strong brand and ensure that Ingeus become an integral part of the local communities and businesses
  • Develop and maintain strong internal and external relationships
  • Maintain a sound knowledge of contract requirements
  • Ensure adherence to quality processes and procedures
  • Under the Health and Safety at Work Act 1974 each employee has a responsibility to Health and Safety and must also adhere to their responsibilities as laid out in the H & S policy
  • Any other related duties as required by the business objectives

This role will be subject to the following requirements;

  • The company obtaining satisfactory references, covering the last 3 years of employment including gaps
  • The company obtaining a satisfactory Enhanced Disclosure Certificate in respect of you from Disclosure Scotland/ the Disclosure and Barring Service in England and Wales;
  • Your legally entitled to reside and work in the UK 

Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams across the UK help people improve their employment, skills, and wellbeing. We’re purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We’re a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

We may need to close the advert earlier than planned, if we receive the numbers and quality of candidates required; so don’t miss out, apply today if you’re interested.

Job no:

Applications close:


If so, please submit your CV. We look forward to receiving your application.

Share this:

| More

At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.