Work type



Customer Service Advisor

Greater ManchesterFull Time / Permanent

Do you have experience in Customer Services? Are you looking for a stable Monday-Friday role?  Are you keen to assist people back into work by sourcing sustainable, long term work?

If so then please get in touch as we are seeking a number of Customer service Advisors to join our existing team based in Manchester!

Working Pattern: 8.00am – 6.00pm  Monday to Friday (occasional Saturdays)

Salary: £22,400.00


What you’ll be doing…

  • Effectively engage participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, JCP Work Coaches & other stakeholders
  • Build & maintain effective working relationships with contacts at JCP, providing relevant Management Information to support their monitoring of both flow and suitability of participants
  • Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner
  • Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively to ensure a warm handover with JCP
  • Meet and exceed set targets, KPI’s and Customer Service Standards, which are centred around the following duties

What we’re looking for…

  • Able to effectively network to build and maintain effective relationships internally and externally
  • Excellent verbal and written communication skills
  • Knowledge of the local geography to the area in which you are applying

What we can offer you…

  • Life insurance
  • Private medical care
  • Company pension
  • Online discount shopping
  • Additional leave for personal development and community volunteering
  • The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more

Please be aware that once we have received a certain level of applications this advert will be closed, so ensure to apply early! 

Please email us at if you have any queries relating to your application.


About us

Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams across the UK help people improve their employment, skills, and wellbeing. We’re purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

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If so, please submit your CV. We look forward to receiving your application.

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At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.