Work type



Employment Coach - West Midlands

West MidlandsFull Time / Fixed Term Contract

We have an exciting new opportunity to join Ingeus as an Employment Coach on a 3 Month FTC!

At Ingeus, our passion is enabling better lives. Join us as an Employment Coach and be proud of playing your part in the recovery. Join us and be proud of the difference you’re going to make to those who most need it.

We support local governments and organisations, working together to reduce the impact on those whose employment was affected during this time. As an Employment Coach, you will be focused on providing employment support to those individuals affected by COVID-19. You will encourage, support, and empower participants through their journey towards employment.

The Employment Coach (EC) is an essential part of our programme to support our participants who have recently become unemployed during the Covid 19 pandemic. The Employment Coach will build and maintain effective rapport to support participants to find sustainable employment through remote digital platforms and elements of face to face support.

This objective of this programme is to provide immediate and fast paced support to promptly identify the type of assistance required to enable our participants to re-join the labour market in a role aligned to their transferable skill set and previous experience. The EC is adept at working in a fast paced, evolving and targeted environment, working effectively with multiple internal and stakeholders to coordinate the support required. They will use their exceptional planning and organisational skills to ensure that all participants are given appropriate assistance in building activity levels to enhance opportunities to employment.

Some of the duties this role with include are:

  • Building effective and positive relationships with participants, working collaboratively provide the support that is required to enable them to quickly re-join the labour market
  • Ensures participants are fully engaged with our meaningful interventions and are delivered by energetic, engaging ECs.
  • Identifying areas for continuous improvement through creativity and flexibility
  • Providing a predominately remote and digital support service, effectively utilising platforms such as video conferencing, iWorks / iCareer, (and others) to recommend appropriate pre-employability activities
  • Ensuring that participants have an up to date and professional CV and, supporting statements and covering letter, tailored appropriately for each application
  • Supporting participants in preparing for job interviews, conducting mock interviews and assessment activity

Key requirements:

  • Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities
  • Experience of working in a performance target driven environment
  • Demonstrates excellent communication and understand its importance in both client relationships and teamwork
  • Ability to deliver services remotely using digital platforms and confident using video conference to delivery high quality participant appointments
  • Sufficient experience of a specific industry sector to be leveraged as an industry specialism
  • An adept communicator with the ability to persuade, influence and listen to others
  • Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants
  • Knowledge of the labour market, wider provision and stakeholders local to the area in which you are applying
  • Excellent verbal and written communication skills

Start date: ASAP

End date: 31st Jan 2022


3 posts


Travel is expected in and around Birmingham & Solihull to our location sites.

Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams across the UK help people improve their employment, skills, and wellbeing. We’re purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We’re a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

We may need to close the advert earlier than planned, if we receive the numbers and quality of candidates required; so don’t miss out, apply today if you’re interested!



Job no:

Applications close:


If so, please submit your CV. We look forward to receiving your application.

Share this:

| More

At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.