Work type

Locations

Categories

Employability Team Leader - Central London

LondonFull Time / Permanent
Starting at £36,000

We are looking for a Employability Team Leader to join us here at Ingeus on a permanent contract!

The purpose of the role is to motivate and support the Performance Delivery Manager to achieve high performance levels, achieve expected Customer Service Standards/compliance in line with contractual requirements, overseeing day-to-day performance and supporting the Performance and Delivery Manager and/or the Head Of Delivery in the smooth running of the operation of Restart.

 

Some of the duties involved are:

  • Support the Business Managers in leading, developing and retaining high quality Employment Coaches and Hub Guides  that are capable of ensuring best practice delivery of contracted services.
  • Ensure that advisors in each office are exceeding their minimum performance targets and support individuals’ performance accordingly through regular performance reviews, coaching, performance observations, caseload reviews and Ingeus’ personal development programme.
  • Support with monitoring and managing the performance of individuals and respond quickly to address underperformance.
  • Supporting with management of complexities of a mobile work force taking into consideration the large geographical area and flexibility to travel
  • Support the BM in ensuring the achievement of operational budgeted targets and sustainability rates for each office.
  • Support the BM in ensuring regular reporting of performance for each office in accordance with Ingeus Group requirements.
  • Supporting with monitoring and management of our Quality and Compliance inclusive of Tendered Customer Service Standards on a daily basis
  • To manage the office daily input measures, such as CSS1 Report, attended appointments, attendance rates, applications made and Community Investment Fund (CIF)  and Signposting referrals
  • Highlighting and liaising with the PDM on any formal actions required to address performance, attendance and timekeeping.
  • Seeking guidance from the Employee Relations Specialist on employee relations matters.
  • Update the People Portal to keep a record of employee relations matters.

 

Benefits

As an Ingeus employee, you will have access to a range of benefits including:

  • 25 days annual leave plus bank holidays
  • Life insurance
  • Private medical care
  • Company pension
  • Online discount shopping
  • Additional leave for personal development and community volunteering
  • The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

About us

Part of international human services provider, APM Group, Ingeus is all about people and our mission is to enable better lives. We specialise in creating and delivering employment, health, justice, and youth services. Every day our teams across the UK help people improve their employment, skills, and wellbeing. We’re purpose-led, passionate and proud to work with our colleagues, customers and communities to drive social change.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

Please note that this role may be closed early if we receive a high volume of applications. 

Please email us at restart.recruitment@ingeus.co.uk  if you have any queries relating to your application.

Job no:
495956

Applications close:

Interested?

If so, please submit your CV. We look forward to receiving your application.

Share this:

| More

At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.