Work type



Business Support Officer - Home Based

NationalFull Time / Permanent
Position Description

The Business Support Officer will be responsible for the collation and active management of the Knowledge Base, including the partnership directory, available opportunities, and eligibility criteria. They will also manage the service directory and related interfaces with complementary service providers. 

Business Support

  • Process referrals on “Refer and Monitor an Intervention” and “iConnect”
  • Schedule Initial Assessments
  • Build excellent relationships with colleagues, participants, and external organisations.
  • Maintain and improve robust admin systems and procedures.
  • Complete tasks and projects as directed by manager.
  • Support the collation of performance data against a range of key performance indicators, compliance, and quality standards.
  • Complete spot checks and reviews of electronic records to ensure quality and compliance against contractual and delivery standards.

Knowledge Base

  • Collate and actively manage the Knowledge Base, including available opportunities and eligibility criteria.
  • Manage the service directory and related interfaces with complementary service providers.

Any further request, requirements or duties as requested by Business Support Manager


  • General administrative experience in a high-volume environment.
  • Experience of effective and efficient calendar management.
  • Excellent listening & communication skills.
  • Ability to build rapport with Service Users and to communicate effectively verbally and in writing.
  • Ability to make and maintain excellent professional relationships with colleagues and partners.
  • High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.
  • An openness to new ideas and ways of working, with a willingness to learn and develop from formal feedback.
  • Excellent IT skills, including CRM.
  • Ability to work effectively as part of a team setting.
  • Commitment to anti-discriminatory practice.
  • Awareness and ability to maintain strict confidentiality.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.



Job no:

Applications close:


If so, please submit your CV. We look forward to receiving your application.

Share this:

| More

At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.