Work type



Outreach Worker

Greater ManchesterFull Time / Permanent
Salary from £24,000
Position Description

NEETS Outreach Worker

Salary: From £24,000 per annum

Permanent Role - Based in Regional Offices across Greater Manchester

Ingeus is all about people, our mission is to enable better lives. We specialise in delivering employment, health, justice and youth services, creating new and improved ways to support everyone daily and drive social change.

Our Youth Services programme is working in line with a government led initiative to offer a unique opportunity for young people not in employment, education or training across the Greater Manchester region to support them in the next stages of adulthood.

As our newly appointed Outreach Worker, you will raise programme awareness in Greater Manchester of the NEETs contract. The Outreach worker will actively work to generate starts, including disseminating marketing, engaging with potential participants, running events/drop-ins, and working with partners in engaging target cohorts.   

You will proactively pursue and maintain working relations with several external agencies to maximise project throughput and ensure high levels of customer service are maintained through follow up contact with clients and other involved parties.

This will include:

  • face-to-face participant engagement at local events/networks), acting as an ‘ambassadors’ to increase engagement, particularly targeting remote areas/areas with high NEETs
  • assess the appropriate level of support required for their journey towards education, training and/or employment.
  • manage a caseload of participants engaged on the programme, providing information, advice and signposting.     
  • Support and move participants towards education, training and employment in line with the delivery model
  • Adopt a wellbeing-first approach, providing access to wellbeing/ mental health support, boosting participant’s resilience, confidence and motivation, referring into local/specialist services and Be Mindful app.
  • Promote the initiative to internal and external customers

Ideally, you will have local knowledge of the Greater Manchester area combined with:

  • Community engagement and outreach experience
  • Clear written communications; strong administration and excellent IT skills
  • Excellent communication skills with the ability to persuade, influence and listen to others
  • Experience of planning and scheduling work
  • Ability to build rapport with participants and to communicate effectively verbally and in writing.
  • Ability to make and maintain excellent professional relationships
  • High level of attention to detail along with the ability to organise workload and prioritise to meet deadlines.

Please visit our careers site to download a full role profile, more information about Ingeus, the services we provide and how you can become part of the team:

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

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At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.