Work type



Employment Coach In Work Support - London

LondonFull Time / Fixed Term Contract

At Ingeus, our passion is enabling better lives. Join us as an Employment Coach for our In Work Support team and be proud of playing your part in the COVID recovery. 

As an Employment Coach in our In Work Support Team, you will be focused on providing employment support to individuals who have stopped work and provide ongoing support that will enable our participants to stay in their current role.. You will encourage, support, and empower participants through their journey in employment.

Experience in Employment Services is not a must, but if you’re already working in the industry, or have before, we welcome you to join the Ingeus team. We know you’ll get off to a flying start!

We also welcome people who have worked previously as retail or store managers, travel or sales consultants, telemarketers, recruitment/HR consultants or hospitality managers - jobs that rely on great service and achieving targets. If you've done one of these types of work before, then you may have skills that would suit and as we provide full training, we'll help you pivot your skills into a new career as an Employment Coach.

A typical week will involve delivering engaging virtual services, utilising our specialist systems and applications as well as:

  • Building relationships with employers and community organisations
  • Actively marketing your job seekers to potential employers
  • Helping job seekers identify their skills, abilities and suitable roles
  • Increasing job seekers’ capacity for employment (through training, referral to counselling or other support services, coaching in job search skills)
  • Creating and implementing a clear pathway to employment for job seekers through Job Plans
  • Utilising your IT and organisational skills to effectively guide and manage our job seekers journey

The JETS Programme

This role is part of our new Department for Work and Pensions Job Entry Targeted Support (JETS) contract. This contract is designed to help people who have been unemployed and in receipt of benefits for at least 13 weeks, to find sustained work.

We work with a range of people throughout, including our dedicated Employer Account Managers, Employability Professionals, Group Facilitators and local community organisations to create a support package to help our participants find the right job.

Why join us

As an Ingeus employee, you will have access to a range of benefits such as flexible working environment, 25 days annual leave plus bank holidays, life insurance, private medical care, company pension, online discount shopping, additional leave for personal development and community volunteering, the opportunity to buy those extra perks such as extra annual leave, critical illness cover, dental insurance and discounted gym membership, wellbeing services and more.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

For more information about Ingeus, the services we provide, a more detailed benefits overview and how you can become part of the team, please visit

This role is a 6 month FTC and you will be working from home with some travel to your local office

We may need to close the advert earlier than planned, if we receive the numbers and quality of candidates required; don’t miss out, apply today!

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If so, please submit your CV. We look forward to receiving your application.

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At Ingeus we provide services for people, business and communities in employment, skills, health and justice. We value diversity and inclusion and as a Disability Confident leader, a Stonewall Diversity Champion and an Armed Forces Covenant supporter we welcome applications from all parts of the community regardless of gender, ethnicity, disability, sexual orientation or background.