We're Hiring!

Fidelity Officer
Salary: Starting at £35,000 per annum+ Package
Location: Covering North Yorkshire (sites include York, Scarborough, Harrogate & Ripon)
                         
The Fidelity Officer plays a vital role in championing high-quality, evidence-based employment support across Ingeus’s national IPS / SEQF programmes. Guided by integrity, collaboration, and excellence, you will ensure that services not only align with the 25-point Individual Placement Support (IPS) Fidelity Scale, and the 5 stages of the Supported Employment Quality Framework (SEQF) but are also continually evolving to deliver meaningful outcomes for people facing complex barriers to employment

What You’ll Be Doing:

Fidelity & Quality Assurance - Champion both the IPS Fidelity Model and principles as well as the SEQF 5 stages of supported employment, ensuring that services consistently deliver high-quality, person-centred employment support. Lead and support internal self-assessments and prepare IPS and SEQF teams for external fidelity reviews / assessments

Support & Improvement - Provide expert guidance to IPS teams on fidelity compliance and to SEQF teams on supported employment quality compliance. Support teams with interpretation of both the fidelity manual and the Supported Employment Quality Framework

Data, Analysis & Reporting - Collate and analyse fidelity scores across all services to identify trends, areas for development, and opportunities for innovation. Collaborate with Ingeus teams and stakeholders to streamline reporting processes, integrate fidelity measures and improve how fidelity data is captured and used.

Collaboration & Influence - Work closely with Trusts, commissioners, and local IPS steering groups to ensure robust fidelity and quality practices are in place within our partnership services. Provide consultation to the Director of IPS and Senior IPS Operations Leads to influence future tender opportunities and strategic service developments.

What You’ll Bring

• Demonstrated experience in quality assurance and or audit, within a health, social care, or employment support setting.
• Ability to interpret complex service data and use it to drive improvement actions
• Experience facilitating, coordinating and liaising with external audit practitioners

Desirable but Not Essential

• Expertise in the IPS Model  - In-depth understanding of the IPS 25-point fidelity scale and fidelity manual
• Proven experience supporting or conducting IPS fidelity reviews (internal or external)

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us alewis@ingeus.co.uk to discuss how we can support you

Please note, if we receive a high volume of applications, the role may be closed early.