We're Hiring!

Through the Gate Coordinator

Salary: £27,783 per annum + benefits

Locations: North East - This role covers prisons and community sites all over the North East region so ability to travel is a key requirement of the role.

Covering all 5 hub locations (Middlesbrough, Durham, Darlington, Sunderland and Newcastle) and all our prison locations (Northumberland, Durham, Holme House, Low Newton and Kirk Levington Grange)

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in. 

We’re looking for a Through the Gate Coordinator — someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, it’s a great feeling.

About the Role:

As part of this role, you will support a caseload of service users transitioning from custody to the community. You’ll meet individuals in prison to begin planning their support in collaboration with their Support Worker, tailoring action plans to their specific needs. Post-release, you’ll continue to guide them, connecting them with the full range of available services and support.

Your work will take you across various settings—including prisons, community hubs, and probation offices—so flexibility and adaptability are essential. You’ll collaborate closely with pre-release teams, probation services, and internal departments to provide holistic, person-centred support throughout their journey.

The role requires excellent multitasking skills, as you’ll manage several service users at once, ensuring each receives the attention and guidance they need. Detailed and accurate record-keeping is critical, as measurable progress is central to our work.

While you’ll often have the autonomy to plan your own schedule, strong prioritisation skills are a must—situations can change quickly, and no two days will be the same. This is a challenging but deeply rewarding role for someone who thrives in a dynamic, fast-paced environment.

What You’ll Be Doing:

• Community-based support:  You will guide individuals as per their action plan, helping them reintegrate through practical activities, from housing and employment to mental health and social connections.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT systems, ensuring nothing falls through the cracks and progress is properly tracked.

What We’re Looking For:

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine, promotes a sense of trust and is non-judgmental, with particular attention to confidentiality and maintenance of boundaries.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.
• Flexibility: You’ll need to be comfortable with change, as referral flows change frequently.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

If you think you have what it takes, don't delay and apply today - If we receive enough applications, this role may close early.