We're Hiring!

Community Case Worker 

Salary: £28,755 Pro Rata 

Location: Nottinghamshire – covering Mansfield, Newark, Chesterfield and Nottingham City 

Contract: Permanent Full time 

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker - someone with a rare mix of compassion, resilience, organisation and flexibility.  

This is for the person who understands that rehabilitation isn't just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey 

About the Role: 

In this role, you'll work in the community and probation sites, providing one-to-one support to a caseload of participants as they reintegrate into society, with a primary focus on supporting individuals into sustainable employment or helping them take meaningful steps toward work. You will play a pivotal role in driving referrals to the programme through your stakeholder engagement skills and building key relationships. 

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life—including moving closer to or into sustainable work—the impact is truly life-changing—for them and for you. 

What You'll Be Doing: 

• Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth and progression toward employment 

• Signposting: You will refer and encourage participation with Ingeus’ hub services and other suitable external support to aid rehabilitation and move individuals closer to sustainable work 

• Action Planning: You will formulate a detailed action plan identifying specific needs and barriers, outlining the support required to enable their transition toward employment or work-related goals 

• 1:1 and Group Interventions: You will see participants individually and in small groups where appropriate, delivering support that builds confidence, skills, and readiness for work 

• Caseload Management: You'll manage multiple individuals, balancing their needs while keeping up with all related admin, ensuring nothing falls through the cracks, progress is tracked, and movement toward employment outcomes is supported 

What We Are Looking For: 

• Communication Skills: You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with participants and stakeholders taking responsibility for driving referrals to the programme 

• Safeguarding Awareness: You are supporting complex individuals at a challenging time in their lives and will need to identify and respond to any safeguarding risks 

• IT and Administrative Skills: Keeping meticulous records of every interaction to measure client progress, including steps taken toward employment and effective interventions 

• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and supports individuals on their journey toward long-term change and employment 

• Organisation: You will manage your own diary so effective time management is key. 

Due to the locations covered, we need someone with the willingness to travel 

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained 

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential. 

At Ingeus, we’ve spent time listening to our employees to build our benefits package; 

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave. 

• EAP Support programme available 24/7, including 6 free counselling sessions. 

• Private medical insurance and life assurance. 

• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you. 

• Eyecare vouchers to help with glasses or eye care. 

• Online Shopping discounts 

• Cycle to Work scheme and travel season ticket loan. 

• Long service awards to celebrate your commitment. 

• Salary Finance offering financial education and advice. 

• The opportunity to purchase extra benefits like critical illness cover and dental insurance. 

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. 

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you 

If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.