We're Hiring!

In Custody Careers Advisor (CIAG)

Salary:  £27,145
Location: HMP Northumberland

Contract: Full Time Permanent 

We’re looking for a dedicated Careers Information Advice and Guidance Advisor to join our team - a crucial role in supporting individuals inside a custodial setting by providing tailored career advice, guidance, and support. This role aims to empower prisoners to identify their career aspirations, develop their skills, and leverage their strengths to prepare for successful reintegration into society upon release.

About the Role:

You will provide tailored careers advice and guidance to prisoners through both one-to-one sessions and group workshops. You will create and manage personalised learning plans to help prisoners to identify and work towards their goals during custody and in preparation for release. Your role will support rehabilitation by equipping individuals with the skills, qualifications, and opportunities needed to secure employment or further training upon release.

You will organise opportunities for prisoners to connect with employers and participate in employment related activities. Through your support, prisoners will be encouraged to take meaningful steps towards long-term career development and positive reintegration into the community.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps towards transforming their life, the impact is truly life-changing—for them and for you. 

What You'll Be Doing:

• Caseload management: Conduct one-to-one assessments to identify prisoners’ skills, career aspirations and training needs and develop a Prisoner Learning Plan (PLP) and effectively manage your caseload to achieve sustained employment, training, education and completion of prison employment outcomes.
• Facilitation: Delivery of engaging sessions to groups of participants around topics such as employability skills, career planning and effective disclosure. Ensuring that goals are realistic and consider any barriers to employment sectors due to the nature of certain types of convictions. 
• Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants creating a safe space for personal growth.
• Stakeholder management: Engage with prison education departments, training providers, employers and probation services to create employment pathways.
• Quality Recording: Work towards agreed KPIs, targets, ensuring quality assurance standards in accordance with the service provider are met. 

What We are Looking For:

• Experience delivering guidance, support or advisory services to individuals
• Ability to assess individual needs and develop action plans to support progression
• Experience of managing a caseload and working towards agreed targets or outcomes
• Strong communication skills, with the ability to engage, motivate and influence a diverse range of individuals
• Experience of working with individuals facing barriers to employment or education
• Good organisational skills, with the ability to prioritise and manage competing demands
• Hold a Level 3 or Level 4 Information, Advice and Guidance (IAG) qualification, or be willing to work towards this

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.