We're Hiring!

Learning Content and Quality Officer

Location: London

Salary: £35,000

The Learning Content and Quality Officer is and instrumental role in both the design and assurance of participant learning materials across our employability programmes.

In the role, you will assure the quality of existing resources developed by others and ensure that they meet our organisation’s standards and are tailored, engaging and impactful to our participant and employer needs.

In this position, you will also be responsible for monitoring the consistency and effectiveness of training delivered by trainers and ensuring that feedback and coaching is provided as needed.

What you’ll be doing as a Learning Content and Quality Officer:

• Designing engaging, accessible and inclusive learning content tailored to diverse participant needs.
• Ensuring all participant training materials are quality assured and accurately tracked with version control.
• Monitoring and evaluating the quality of training delivery across programmes to ensure consistency and effectiveness, as well as providing coaching and feedback to trainers to improve delivery standards and to support development.
• Integrate training content into advisor follow up appointments, providing guidance and resources to help advisor monitor and reinforce skill application.
• Work with EST to identify employer requirements and co-design bespoke training pathways.
• Collaborate with L&D as well and Business Managers to share best practices and to understand local office needs and tailor learning accordingly.

You will Require:

• Ability to design engaging, accessible and inclusive learning content using a variety of digital and face-to-face formats.
• Proven experience in monitoring and evaluating training delivery, ensuring consistency and effectiveness.
• Familiarity with quality management systems and version control for learning materials.
• Flexibility and the ability to manage multiple learning projects, meet deadlines and adapt to changing priorities.
• Strong critical thinking and problem solving skills, especially in quality assurance and learning delivery contexts.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

· 25 days of annual leave plus bank holidays, with the option to trade for additional leave.

· EAP Support programme available 24/7, including 6 free counselling sessions.

· Private medical insurance and life assurance.

· Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.

· Eyecare vouchers to help with glasses or eye care.

· Online Shopping discounts

· Cycle to Work scheme and travel season ticket loan.

· Long service awards to celebrate your commitment.

· Salary Finance offering financial education and advice.

· The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.

“ Equality Act 2010 and Positive Action”
Under the Equality Act 2010, employers can take positive action to help disadvantaged or underrepresented groups—such as people over 50, disabled individuals, or ethnic minorities—provided:
• The action is proportionate.
• It aims to overcome disadvantage, meet different needs, or encourage participation.
• It does not amount to positive discrimination, such as automatically selecting someone solely based on a protected characteristic.

Therefore we offer all eligible candidates from all priority groups who successfully complete stages 1 and 2 of the recruitment process a work trail prior to interview. if this is of interest please email careers@ingeus.co.uk .

Please note, the advert may end early if we receive sufficient applications.