We're Hiring!

Quality Assurance Administrator

Salary: £26,000

Contract: Full time Fixed term until March 2026
Location: Remote

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where our Justice team comes in. 

At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. We work alongside individuals on probation and those leaving prison to empower change, provide opportunities, and support rehabilitation. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

About the Role:

We’re looking for a proactive and detail-oriented Quality Assurance Administrator to support our operations team. This varied role involves processing payments, maintaining accurate records, and providing essential administrative support to ensure the smooth delivery of our services.

What You’ll Be Doing:

• Payments: Process payments, petty cash, expenses, and vouchers
• Recording: Maintain accurate records across systems (Ingeus database, Excel, manual logs) and ensure all payments are supported by proper documentation
• Team Support: Liaise with internal teams and provide general admin support and answer and escalate calls professionally and promptly
• General Admin duties: Support ad hoc tasks and projects as assigned by the manager

What We’re Looking For:

• IT and Administrative skills: As well as using our in house system we are looking for someone with experience of working with all MS office applications, particularly excel. You will keeping meticulous records and be able to work at pace.
• Organisation: You can handle a busy workload and stay on top of detailed records.
• Flexibility: You’ll need to be comfortable with change and be open to new ways of working.
• Relationship Building: You’re able to connect with people at all levels via phone, email and Teams.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Exclusive discounts via Perks at Work.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 DBS check. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes at your own pace. We want you to feel fully supported and confident before working independently.

About Ingeus:

At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at jkumar@ingeus.co.uk for further details.

This is a great opportunity to join a fantastic organisation and make a difference. If you have the passion and you think you have what it takes, don’t delay and apply today!

If we receive a sufficient number of applications this role may close early.