We're Hiring!

Recovery Guide

Salary: £27,145

Location:  - Middlesborough

Contract: Full time permanent

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, it’s possible. That's where you come in. 

We're looking for a Recovery Guide -someone with a rare mix of compassion, resilience, organisation and flexibility. Someone who understands that rehabilitation isn't just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

You'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle of addiction and take real steps toward transforming their life, it’s a great feeling.

About the Role:

You’ll support individuals as they transition from prison back into the community, helping them address and manage their drug and alcohol addictions. Through 1-to-1 support and group sessions you will guide individuals on their recovery journey.

You'll work across custody settings, Ingeus community venues, and probation offices, delivering tailored support and intervention plans. Through mentoring and motivation, you’ll guide individuals in their recovery and help them access vital services, specialist support, and community networks—supporting them every step of the way.

What You'll Be Doing:

• Action Planning:  You will formulate detailed action plans that shape the support they receive
• Caseload management: You'll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Advocacy and signposting: You will be supporting participants to engage with key services.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT system, ensuring progress is properly tracked.
• 121 and Group Delivery: Setting up and delivering engaging sessions in small groups.

What We’re Looking For:

• Relationship Building: You’ll be able to connect with participants, probation services and external stakeholders in a way that's genuine, promotes a sense of trust and is non-judgemental.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who sees things through.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

If you think you have what it takes, don't delay and apply today - If we receive enough applications, this role may close early.