This role focuses on delivering operational excellence, ensuring quality standards are met, and supporting continuous improvement through data-driven decision making. The RPDM works collaboratively with Clinical Performance Manager and other stakeholders to ensure consistent delivery of high-quality services.

Key Responsibilities

• Monitor and analyse regional performance data to identify trends, risks, and opportunities for improvement.
• Implement performance improvement initiatives aligned with national and regional objectives.
• Ensure adherence to quality standards and operational protocols across regional clusters.
• Collaborate with QPAMs to support delivery consistency and share best practices.
• Provide performance insights and recommendations to the Lead Performance Manager.
• Support the development and implementation of regional action plans to address performance gaps.
• Engage with stakeholders to promote a culture of continuous improvement and accountability.
• Contribute to audit processes and ensure timely resolution of identified issues.
• Maintain accurate records and reporting to support performance tracking and governance.

Skills and Experience

• Strong analytical skills with experience in interpreting performance data.
• Proven ability to implement quality and performance improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Knowledge of operational delivery within health or public services.
• Ability to work independently and collaboratively across teams.
• Experience in managing regional service delivery or performance functions.

Lead and inspire high-performing regional teams to consistently achieve performance and quality targets.

Coach and support Service Delivery Managers to ensure effective delivery of services and continuous professional development.

Foster a culture of excellence, collaboration, and accountability across regional operations.