Ingeus has been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia.  The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person’s daily life.  

We are growing our teams and looking for a Senior Performance Manager - PIP (Personal Independence Payments) who will report to the PIP Performance Director and lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for Ingeus’ HAAS PIP Operations. They will be able to effectively analyse and understand performance information, filtering key messages to report to the PIP Performance Director on an exception basis. The role will coach, mentor and provide leadership to Regional Performance Managers within region, developing and implementing plans to drive improved performance and share best practice. The role will have line management responsibility for the Regional Performance Managers.

What you'll be doing:

• Provide visible leadership and direction to the Regional Clusters in Lot to enable the effective delivery of volume, people, quality and customer service-related measures within those sites
• Coach, mentor and lead Regional Performance Managers with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own
• Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning
• Positively contribute to team effort and support others in their approaches and be dedicated to the values of the organisation, maintaining composure even in stressful or conflict situations and having the strength to wait for the right time to intervene, make decisions or act
• Effective reporting on area performance to the PIP Performance Director, including daily, weekly results, explanation of deviation from targets, and plans for corrective actions as agreed
• Ensure Regional Performance Managers make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required
• Manage the allocation of HP resources within Cluster to respond to changes in demand and absences, deriving plans to resolve issues and highlighting to the PIP Performance Director as required, reacting promptly and with agility to be able to adapt to different changes, personalities and working styles
• Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their Area, setting ambitious expectations clearly and concisely and provide support towards a continuous improvement performance culture
• Adhere to the governance structure in place by the PIP Performance Director, ensuring compliance by Regional Performance Managers
• Resolving roadblocks and escalating issues as required to the PIP Performance Director, maintaining a calm and steady presence to effectively manage difficult situations
• Other ad hoc duties as required.

Skills and experience we're looking for:

• Leading and developing a diverse range of high performing teams across several Clusters
• Highly organised with ability to prioritise and manage workloads covering multiple sites
• Delivering challenging performance targets
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to make pro-active decisions
• Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions
• Performance driven with strong performance management to drive continuous improvement
• Display confidence and a calm and steady presence to effectively manages difficult situations
• Experience in a supervisory or leadership role with strong performance focus
• Ability to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity
• Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software
• Performance driven with analytical mindset and strong attention to detail.
• Able to build relationships and earn respect from peers and colleagues at all levels
• Strong coaching and mentoring skills.

What we can offer you includes: 

• 25 days annual leave + Bank Holidays
• Up to 10% quarterly bonus
• Supported/paid CPD for clinicians, registration fees reimbursed
• Private pension scheme
• Private Medical insurance
• Maternity and Parental Leave
• Online shopping discounts 
• Variety of other financial and lifestyle options