Job Title: Site Co‑ordinator
Location: Remote
Salary: £27,000 per annum

This remote position supports and coordinates the new entrant tracking process across the organisation. The role involves close collaboration with the training team, line managers, and key business stakeholders to ensure a seamless onboarding and tracking experience.

What you’ll be doing;

As a Site Co‑ordinator, you’ll be at the heart of the operation, ensuring both claimants and colleagues are supported throughout the assessment journey. Your responsibilities will include:

• Liaising with Team Leaders, Delivery Managers, Functional Assessors, and other teams to ensure cohesion within unit and workflow progression.
• Accurately updating and maintaining electronic records via DWP (Department for Work and Pensions) and Ingeus systems.  
• Supporting with general administrative duties as required to support the running of the New entrant journey.
• Coordinate and support the end-to-end new entrant tracking process
• Communicate effectively with training teams, line managers, and wider stakeholders
• Provide administrative support to an established team
• Manage meeting scheduling, including sending invites and organising calls
• Handle and respond to email enquiries in a timely manner
• Maintain and update trackers regularly to ensure data accuracy
• Ensure the smooth organisation and facilitation of meetings
• Maintain a positive working relationship with the facilities team and escalate issues as necessary, taking a proactive approach to resolving any matters.
• Support in gathering new entrant feedback on the support provided to them.
• Ensure all sensitive information is held securely and remains confidential in line with data security policies and procedures.

What we’re looking for;

You’ll be a confident communicator with a calm, organised approach, able to juggle multiple priorities in a fast‑paced environment. We’re looking for someone who has:

Essential experience and skills:

• Customer service experience
• A strong communicator with the ability to communicate at all levels.
• Excellent organisation, time management and IT skills including word and excel.
• Previous experience in working in an administrative role.
• Relationship management with internal and external stakeholders
• Ability to work under pressure in a busy environment.
• Good level of literacy and numeracy.
• Attention to detail.
• Ability to create and maintain accurate electronic and paper records.
• Ability to respond positively to changing circumstances

Desirable experience:

• Experience co-ordinating internal resources on a day-to-day basis to support effective workflow
• Excellent knowledge of MS Office – Word, Excel, and Outlook.

Why join us?

You’ll be part of a supportive and collaborative team, playing a vital role in ensuring a positive experience for claimants while developing valuable administrative and coordination skills within a structured healthcare environment.