We're Hiring!

Call Centre Advisor
Salary: £28,860 per annum + Package
Location: Brent

The Call Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment.

To be successful you will:

• Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders.
• Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
• Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
• Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
• Meet and exceed set targets, KPI’s and Customer Service Standards

You will require:

• The ability to effectively network to build and maintain effective relationships internally and externally.
• Excellent verbal and written communication skills.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us alewis@ingeus.co.uk to discuss how we can support you

Please note, if we receive a high volume of applications, the role may be closed early.