We're Hiring!

Contract Support Advisor
Salary: £26,227 per annum + Package
Regional Office Worker - Site based & Homeworking + Organised Travel to Birmingham required

If successful you will be providing a range of administrative & support services, delivering outstanding levels of customer services – both over the phone, digitally and across the wider team.

What you’ll be doing:

• Liaising with anyone contacting the Ingeus corporate phonelines or via electronic communication – for both internal & external stakeholders, monitoring information between DWP, JCP & Ingeus
• Processing participant referrals & importing onto CRM system
• Conducting compliance checks against various forms of documentation linked to different contracts

You will Require:

• Experience of data entry is essential
• General administrative experience in a high-volume environment
• Experience of effective & efficient calendar management (Using MS Teams & Outlook)
• Excellent listening & communication skills

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave
• EAP Support programme available 24/7, including 6 free counselling sessions
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you
• Eyecare vouchers to help with glasses or eye care
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan
• Long service awards to celebrate your commitment
• Salary Finance offering financial education and advice
• The opportunity to purchase extra benefits like critical illness cover and dental insurance

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us alewis@ingeus.co.uk to discuss how we can support you

Please note, if we receive a high volume of applications, the role may be closed early.