We're Hiring!

Digital Support Technician
Salary: £26,200 per annum + Package
Location: Birmingham

You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary.

What you will be doing as our Digital Support Technician:

• Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now)
• Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure tickets are resolved in a timely manner and that the customer is kept informed until incident  and request resolution.
• Deliver and support an effective and efficient call handling capability that makes best use of technology and knowledge to respond to customer needs.
• Contribute to delivering effective service reporting for all services and provide insightful commentary that drives continuous improvement.

To be a Digital Support Technician, we will need:

• A good understanding of Microsoft Azure environments, Office 365 & Networking
• Ideally experience of Service-Now, ITSM and associated toolsets
• Excellent reporting and analytical problem-solving skills.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us alewis@ingeus.co.uk to discuss how we can support you

Please note, if we receive a high volume of applications, the role may be closed early.