We're Hiring!

The Fidelity Officer plays a vital role in championing high-quality, evidence-based employment support across Ingeus’s national IPS / SEQF programmes. This is essentially a Senior Auditor position so candidates coming from this type of background is highly preferable.

What You’ll Be Doing:

Fidelity & Quality Assurance - Champion both the IPS Fidelity Model and principles as well as the SEQF 5 stages of supported employment, ensuring that services consistently deliver high-quality, person-centred employment support. Lead and support internal self-assessments and prepare IPS and SEQF teams for external fidelity reviews / assessments

Support & Improvement - Provide expert guidance to IPS teams on fidelity compliance and to SEQF teams on supported employment quality compliance. Support teams with interpretation of both the fidelity manual and the Supported Employment Quality Framework

Data, Analysis & Reporting - Collate and analyse fidelity scores across all services to identify trends, areas for development, and opportunities for innovation. Collaborate with Ingeus teams and stakeholders to streamline reporting processes, integrate fidelity measures and improve how fidelity data is captured and used.

Collaboration & Influence - Work closely with Trusts, commissioners, and local IPS steering groups to ensure robust fidelity and quality practices are in place within our partnership services. Provide consultation to the Director of IPS and Senior IPS Operations Leads to influence future tender opportunities and strategic service developments.

What You’ll Bring

• Demonstrated experience in quality assurance and or audit, within a health, social care, or employment support setting.
• Ability to interpret complex service data and use it to drive improvement actions
• Experience facilitating, coordinating and liaising with external audit practitioners

Desirable but Not Essential

• Expertise in the IPS Model - In-depth understanding of the IPS 25-point fidelity scale and fidelity manual
• Proven experience supporting or conducting IPS fidelity reviews (internal or external)

As Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards 

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at alewis@ingeus.co.uk. 

Please note, the advert may end early if we receive sufficient applications.