Service Delivery Manager

Location: Chelmsford (with travel to Southend as required)
Hybrid Working: Minimum 3 days per week in the centre

Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Service Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.

What You’ll Do

• Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
• Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
• Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
• Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
• Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
• Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
• Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.

What We’re Looking For

• Proven experience leading and developing high-performing teams.
• Strong organisational skills with the ability to multitask and manage multiple priorities.
• High level of accountability for team performance and outcomes.
• Flexibility to travel regularly between Chelmsford and Southend as required.
• Track record of delivering challenging performance targets.
• Passion for helping others, building relationships, and fostering a customer-focused culture.
• Experience creating and executing action plans to drive improvement.
• Confident communicator with strong influencing and coaching skills.
• Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
• Calm, resilient, and able to manage difficult situations effectively.
• Experience in a supervisory or leadership role within a complex, fast-changing environment.