Business Manager

Location: Harrow

Salary: £43,000

Ingeus are currently looking for a Business Manager to motivate and support a professional and operational team to achieve high performance and exceed all contractual targets, including compliance and customer service standards, through highly effective communication and leadership.

You will oversee participant engagement and operational daily management of site, ensuring every participant receives the best possible service through tailored, comprehensive support to give them the right tools to quickly move into sustainable employment.

What you’ll be doing as the Business Manager:

• Providing coaching and mentoring to Team Leaders, ensuring Continuous Professional Development remains a pivotal element of their role and of the wider team.
• Meeting and exceeding individual and team performance targets and Key Performance Indicators on a monthly basis, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners.
• Delivering key financial targets as defined in regional budgets, ensuring the appropriate deployment of resources to deliver exceptional business results.
• Maintaining strong external relationships with JCP teams, visiting sites where necessary and supporting Team Leaders to be visible and active within JCP sites.
• Analysing performance data, identifying potential risks or trends and propose/implement solutions to maintain and exceed performance expectations.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

To be the Business Manager you will have;

• Have strong leadership and organisational skills, with an ability to motivate large teams of people to achieve targets.
• Have experience of financial tracking and forecasting, with the ability to understand and work towards financial budget and preparation.
• Have Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying.
• Experience of working in a performance target driven environment
• Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities.
• An excellent communicator with the ability to inspire and motivate your audience.

The Restart Scheme is a specially designed programmed which gives participants who have been out of work for 6 plus months, intensive and tailored support to help find sustained work in their local area.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• · 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• · EAP Support programme available 24/7, including 6 free counselling sessions.
• · Private medical insurance and life assurance.
• · Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• · Eyecare vouchers to help with glasses or eye care.
• · Online Shopping discounts
• · Cycle to Work scheme and travel season ticket loan.
• · Long service awards to celebrate your commitment.
• · Salary Finance offering financial education and advice.
• · The opportunity to purchase extra benefits like critical illness cover and dental insurance.

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.