Career Coach

Location: Covering our London offices

Salary: £33,000

Ingeus is currently looking for a Career Coach to build and maintain effective rapport with participants to find sustainable employment commensurate with their aspirations, employment goals and skills level. Face to face or remote digital meetings will be used to engage with the person.

The objective of this programme is to provide immediate and fast paced support to promptly identify the type of assistance required to enable our participants to re-join the labour market; the career coach will need to work with a caseload of participants who have specific requirements such as niche sectors; they may not have experienced unemployment before and will need to be supported in a sensitive and adaptive way to create trust and rapport.

As the Career Coach, you will be responsible for:

• Building effective and positive relationships with participants, working collaboratively with them to identify the support required to enable them to quickly re-join the labour market.
• Ensuring that participants have an up to date and professional CV and, supporting statements and covering letter, tailored appropriately for each application.
• Providing job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers.
• Providing industry specific specialism, based on relevant sector experience, for example retail / manufacturing / contact centre.
• Supporting participants in preparing for job interviews, conducting mock interviews and assessment activity
• Conducting a diagnostics assessment with all referred clients to assess job readiness and the appropriate level of support required on the customer journey throughout time on program.
• Managing caseloads of the most senior, experienced, and highest skilled participants on the programme, as well as offering an Advisory service for their Restart Advisor colleagues.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

As our Career Coach, you will have:

• Sophisticated coaching style to ensure appropriate levels of engagement with the participants targeted for this service.
• Knowledge of commercial management positions and their generic requirements
• Experience working in a related industry within the past 3 months.
• Able to understand different sectors and how skills are transferable in higher level managerial positions.
• Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities.
• Experience of working in a performance target driven environment, such as business to business sales or equivalent.
• Knowledge of the labour market, wider provision and stakeholders local to the area in which you are applying.
• Excellent verbal and written communication skills
• Able to effectively network to build and maintain effective relationships internally and externally.
• High level digital literacy skills, and data accuracy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies.
• Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• · 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• · EAP Support programme available 24/7, including 6 free counselling sessions.
• · Private medical insurance and life assurance.
• · Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• · Eyecare vouchers to help with glasses or eye care.
• · Online Shopping discounts
• · Cycle to Work scheme and travel season ticket loan.
• · Long service awards to celebrate your commitment.
• · Salary Finance offering financial education and advice.
• · The opportunity to purchase extra benefits like critical illness cover and dental insurance.

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.