Role Purpose

The Senior Clinical Performance Manager is responsible for the leadership, development, performance, and engagement of Clinical Performance Managers across their assigned region or business area.

Working closely with, Senior Regional Performance Managers, Regional Performance Managers, Clinical Support Leads and Service Delivery Managers, the role ensures consistent performance management practices, effective governance, capability development, and delivery of strategic objectives across the CPM function.

The Senior Clinical Performance Manager acts as the first line of leadership for CPMs, reducing single points of failure, strengthening succession planning, and creating a high-performing culture focused on quality, customer outcomes, and continuous improvement.

Key Responsibilities

Leadership & People Management

• Provide direct line management and leadership to Clinical Performance Managers.
• Conduct regular 1:1 meetings, coaching sessions, and performance reviews with CPMs.
• Support CPMs in developing leadership capability and management confidence.
• Create and oversee individual development plans (IDPs) for all CPMs.
• Identify high-potential talent and support succession planning across the performance management structure.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Lead on employee wellbeing initiatives, engagement activities, and retention strategies.

Performance Management

• Monitor and review performance across all CPM teams using operational and quality performance data.
• Support CPMs in identifying emerging risks, performance concerns, and capacity challenges.
• Ensure consistent application of performance management frameworks and improvement plans.
• Provide challenge, support, and direction where performance falls below expectations.
• Lead regional performance reviews and governance forums.
• Ensure performance improvement plans deliver measurable outcomes.

Quality & Clinical Governance Support

• Work alongside Clinical Excellence to ensure governance standards are maintained.
• Support CPMs in implementing quality improvement initiatives.
• Ensure consistency of approach across regions regarding audit outcomes, action planning, and quality monitoring.
• Monitor trends and recurring themes to identify opportunities for service improvement.
• Promote best practice sharing across CPM teams and regions.

Operational Excellence

• Drive consistency across regions through standardised processes, reporting, and governance.
• Support workforce planning activities by identifying resource gaps and development needs.
• Coordinate cross-regional support where performance or capacity challenges arise.
• Lead projects designed to improve productivity, quality, customer experience, and colleague engagement.
• Ensure lessons learned are shared and embedded across teams.

Stakeholder Management

• Build strong relationships with:
  • Senior Regional Performance Managers
  • Regional Performance Managers
  • Learning & Development
  • Clinical Excellence Teams
  • Operational Leadership Teams
• Act as an escalation point for CPMs when support or intervention is required.
• Point of contact and liaising with Clin Excellence
• Contribute to strategic planning discussions and organisational change initiatives.
• Support senior leaders with performance insight, risk management, and resource planning.

Data & Insight

• Utilise Power BI, operational reporting, and performance dashboards to monitor trends.
• Produce meaningful reports highlighting:
  • Performance risks
  • Attrition trends
  • Sickness absence
  • Productivity opportunities
  • Capability gaps
• Use data-led decision-making to prioritise interventions and improvement activity.
• Measure the effectiveness of coaching, development, and performance initiatives.

Key Outcomes

The Senior Clinical Performance Manager will be accountable for:

• Improvement in CPM capability and performance.
• Reduction in performance variation across regions.
• Improved employee engagement, wellbeing, and retention.
• Strengthened succession planning and leadership pipeline.
• Increased consistency in governance and quality standards.
• Delivery of contractual and business performance targets.
• Reduction of operational risk through effective leadership oversight.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience Required

Essential

• Significant experience managing leaders and geographically dispersed teams.
• Clinical background and experience working within health assessment services
• Demonstrable experience driving performance improvement through coaching and data analysis.
• Strong understanding of performance management and governance frameworks.
• Experience managing quality, compliance, or governance functions.
• Knowledge of DWP contractual requirements and quality frameworks.
• Experience in leading change and transformation initiatives.

Desirable

• Experience using performance reporting tools such as Power BI.
• Ability to influence senior stakeholders and drive accountability.

Please note that we reserve the right to close this vacancy early should we receive a sufficient number of applications.