Support and Progression Team Leader

Salary:£34,000 per annum & Company Benefits

Location: Covering Greater Manchester

Contract Type: Permanent Full Time

Hours of work: 37.5 per week

As our Support and Progression Team Leader, you will be the driving force behind a team of Progression and Support Advisors—empowering, training, and inspiring them to create opportunities for participants. You’ll champion innovation, inclusion, and performance excellence while fostering a culture of learning, collaboration, and teamwork. Leading by example, you’ll live and breathe the Ingeus values.

Beyond performance, your role is about creating opportunities, shifting mindsets, and transforming experiences for everyone you support – participants at every stage of their journey and your team alike – through strong people centred leadership.

What you will be doing:

• Leading, developing, and retaining high-quality Support and Progression Advisors to help and support participants to progress towards and at times into employment
• Establishing a clear vision and fostering a supportive culture that encourages continuous improvement and high standards
• Ensuring Advisors work effectively with participants, creating tailored support plans and taking progressive steps towards a better future
• Driving performance through regular reviews, coaching, observations, and caseload management
• Identifying skills and knowledge gaps, sharing best practice, and ensuring development plans are effective and supported by the right training.
• Onboarding new team members and setting clear expectations
• Monitoring and managing Quality, Compliance, and Customer Service Standards daily
• Producing weekly and monthly management information and supporting audits
• Building strong internal and external stakeholder relationships, including JCP and local partners
• Managing recruitment and onboarding for your team

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Confident Futures is a new health-informed contract delivered out in the community to ensure flexibility of service and accessibility for our participants. This role involves working with your Team of Advisors within the Greater Manchester Community. Travel will be required when needed. 

To be successful, you will require:

• Strong leadership and coaching skills with experience motivating teams and driving high performance
• Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment
• Proficiency in data analysis and digital tools (Microsoft Office and web-based platforms)
• Excellent communication skills with strong emotional intelligence
• Knowledge of the local labour market and stakeholder engagement
• Experience in target-driven environments (e.g., B2B sales or equivalent)
• Level 2 qualification (including English and Maths)

At Ingeus, we’ve spent time listening to our employees to build our benefits package:

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards

Our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications. 

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