Youth Jobs Guarantee Regional Director
Regional Office Worker - Site & Community based (Covering the East Midlands)
Salary: From £60,000 per annum + Package

The Youth Jobs Guarantee Regional Director is accountable for the effective operational delivery, performance, quality and governance of the programme. The role translates contractual and organisational requirements into a clear service plan, ensuring participants, employers, partners and commissioners receive a consistent, responsive and high-quality service.

• Create a positive, inclusive and high-performing culture in which colleagues understand their contribution and are supported and challenged to deliver at their best. Lead by example, demonstrating Ingeus values, professional integrity and accountability. - Translate contractual requirements, programme guidance and organisational priorities into clear operational plans, workflows, controls and team expectations.
• Lead and develop Team Managers across delivery, employer engagement, training, finance, contact centre and programme support functions, maintaining oversight of participant flow, opportunity pipelines, funded employment starts, in-work support and service standards. - Monitor programme performance against contractual targets and Key Performance Indicators, using management information to identify trends, risks and opportunities. Own service forecasts and performance recovery plans, ensuring assumptions are evidence-based and progress is reviewed routinely. - Maintain service-wide oversight of referrals, participant engagement, assessments, action plans, training, employer opportunities, matching, job starts, in-work support and progression. Ensure participant preparation, job matching and workplace adjustments are coordinated effectively.
• Oversee the sufficiency, variety, accessibility and quality of funded employment opportunities, working with employer engagement and partnership colleagues to address pipeline gaps and monitor supply-chain contribution to performance and compliance.
• Monitor operational budgets and expenditure, ensuring resources are controlled, appropriately authorised and aligned with service priorities and funding requirements. - Hold overall operational responsibility for safeguarding practice, ensuring concerns are recognised, recorded, escalated and managed in line with policy. Ensure appropriate health and safety, data protection, equality and accessibility controls operate across service delivery.
• Lead the operational response to incidents, complaints, service failures and emerging risks, coordinating specialist input and ensuring actions are followed through to closure. Maintain audit readiness with clear evidence and timely completion of corrective actions.
• Maintain effective working relationships with commissioners, DWP stakeholders, employers, partners and local stakeholders. Represent the service at internal and external governance and performance meetings, providing clear updates and credible recommendations. - Use participant, employer, partner and commissioner feedback alongside performance and quality insight to drive continuous improvement. Lead the implementation of agreed service changes and identify and share good practice across the service. - Deputise for the Director of Youth Services on agreed operational matters and provide calm, informed leadership during periods of pressure, change or absence. Work flexibly across delivery locations and undertake travel as required.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

• Substantial experience of managing operational service delivery in an employment, skills, youth, public service or similarly regulated and target-driven environment.
• Proven people leadership and line management experience, including coaching managers, developing capability and addressing performance concerns fairly and promptly.
• Ability to translate contractual requirements and strategic priorities into clear operational plans, controls, responsibilities and measurable outcomes.
• Strong performance management capability, including the use of data, forecasts, leading indicators and recovery planning to improve results.
• Experience of workforce planning, resource deployment, recruitment and managing services across multiple locations or delivery settings.
• Experience of budget, expenditure or grant-funded programme oversight, with an understanding of financial controls, evidence and audit requirements.
• Strong quality assurance and compliance experience, including the ability to identify root causes, implement corrective action and maintain audit readiness.
• Knowledge of safeguarding practice and the ability to lead an appropriate response to concerns, incidents and emerging risks.
• Understanding of health and safety, equality, data protection, information security and risk management responsibilities within service delivery.
• Clear, credible and influential communication skills, with the ability to build trusted relationships and provide constructive challenge to colleagues, partners and senior stakeholders.
• Ability to manage multiple priorities and make balanced decisions in a fast-paced, evolving and sometimes ambiguous environment.
• Strong customer focus, with the ability to connect participant, employer, partner and commissioner experience to operational improvement.
• High level of digital literacy, including confident use of Microsoft Office, CRM or case management systems, performance dashboards and reporting tools.
• Experience of managing a government-funded employment, skills or youth programme, including awareness of grant funding agreements, employment subsidies or related assurance requirements.
• Experience of managing employer engagement, partnership or supply-chain delivery, including contribution to performance, quality and compliance.
• Experience of commissioner reporting, contract governance or external performance review.
• Knowledge of labour market conditions, provision and stakeholders across the designated geography (East Midlands, Central London, North East and Tees Valley).
• Relevant leadership, management, programme delivery, employability or service management qualification, or equivalent practical experience.
• A collaborative, values-led and solution-focused approach, with resilience, sound judgement and a commitment to continuous improvement.

Willingness and ability to travel as required.

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.