The RPM will report to the Senior Performance Manager and lead on the delivery of onboarding, volume, quality, customer service and colleague related measures. They will lead a team of Service Delivery Managers to deliver the PIP benefit in the LOT4 area. The role will coach, mentor and provide leadership to Service Delivery within the region, developing and implementing plans to drive improved performance and share best practice. The role will have line management responsibility for the Service Delivery Managers

What you'll be doing:

• Leading and developing a diverse range of high performing teams across the region
• Highly organised with ability to prioritise and manage workloads
• Delivering challenging performance targets
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to make pro-active decisions
• Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions
• Performance driven with strong performance management to drive continuous improvement
• Display confidence and a calm and steady presence to effectively manages difficult situations
• Experience in a supervisory or leadership role with strong performance focus
• Ability to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity
• Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software
• Performance driven with analytical mindset and strong attention to detail.
• Able to build relationships and earn respect from peers and colleagues at all levels

What we're looking for:

• Strong coaching and mentoring skills
• Strong analytical skills and experience interpreting performance data.
• Proven track record in implementing quality and performance improvements.
• Excellent communication and stakeholder engagement skills.
• Knowledge of operational delivery within health or public services.
• Ability to lead and inspire regional teams and coach Delivery Managers.
• Experience managing regional service delivery or performance functions.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.